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Acceptance of Booking Conditions

Any use of the website, or written communication with Nalro Tours (Pvt) Ltd., for the purposes of travel arrangements, confirms that you are aged 18 or over and that you fully accept these booking conditions. If you have not read the booking conditions, you should not use the site.

Confirming Your Holiday

Upon receipt of a confirmation invoice, you must immediately enter the Nalro Tours (Pvt) Ltd., online payment centre and confirm that you accept our booking conditions. We require a deposit of 25% of the invoice value (or full payment if the cost is less than U$$300).Payment should normally be made within seven days. In the case of late bookings – defined in this case as bookings made less than seven days in advance – payment must be received within 24 hours. We reserve the right to cancel your booking in case of non-payment and will inform you of this. Bookings should be paid either by

01. On-line credit card payment. (Available soon).

02. Bank transfer.

Further payments in line with booking conditions. Travel insurance cover is compulsory.

Payment Schedules:

01. Upon immediate receipt of confirmation invoice: 25% of the invoice value (or full payment if less than U$$300).
02. Not less than 21 days before departure: 100 per cent of cost.

03. Late payments or bouncing cheques will be liable, at our discretion, to an administrative charge of U$$10 and risk cancellation.

04. On-line credit-card payments are subject to these additional charges: 3.5% processing charges.

05. Customer must pay all bank charges in the case of a bank transfer. There will be no additional postage fees or booking fees.

Cancellation By You

Any individual or individual member of a tour party, wishing to cancel a booking with Nalro Tours (Pvt) Ltd., must immediately notify Nalro Tours (Pvt) Ltd in writing.
If you are in a group, merely informing your official tour coordinator (even if in writing) may not be acceptable.

The following maximum individual cancellation charges will apply at our discretion, for any unrecoverable costs and admin charges:

01.Upto 30 days prior to departure: Loss of deposit.
02.Between 29 – 22 days before departure: 50 per cent of holiday cost.
03.Less than 21 days: 100 per cent of holiday cost.

Any group cancellation must be confirmed in writing by the tour leader.
We reserve the right to hold each individual responsible for a group cancellation, and levy the appropriate penalties.
Cancellation By Us
We regard your holiday seriously. However we reserve the right to cancel your holiday because of unforeseen circumstances. In this event we will return all money paid by you and, wherever possible, offer an alternative holiday of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that may be incurred by you during arrangements for a holiday that is subsequently cancelled by us.

Information Provided By You

All information provided by yourself should be true and accurate. We will treat it confidentially and not forward it to any third party.

Although we request for detailed information about you prior to your holiday with us it is your responsibility to inform Nalro Tours (Pvt) Ltd., of any special needs you may have. This includes but not limited to medical conditions like Diabetes, Coronary problems, Back problems etc, Allergies, Food intolerances, religious beliefs etc.
Nalro Tours (Pvt) Ltd., will not be responsible if your holiday is less enjoyable as a result of any medical conditions arising out of non disclosure.
Information Provided By Us
Nalro Tours (Pvt) Ltd., does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions once notified of them. Our opinions are our own.
Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances -- for example, emergency maintenance work, power cuts or off-season closure – can make advertised facilities unavailable.

Itinerary Changes Made By Us


All efforts will be made to provide your exact itinerary. Nalro Tours {Pvt) Ltd., reserves the right, however, in unavoidable or overriding circumstances, to make adjustments.

All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and you will be informed as soon as possible. If exceptional circumstances (eg overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper.

Itinerary Changes Requested By You

Nalro Tours (Pvt) Ltd., aim to offer flexible itineraries. Once an itinerary is finalized, requests for changes to a group or individual itinerary will be considered, but they cannot be guaranteed and may, under certain circumstances, incur an additional premium.



We expect reasonable behaviour at all times. If, in the considered opinion of our representatives or suppliers, your behaviour could cause danger, damage or persistent offence (including racism), you will be informed of the fact, and your holiday may be terminated without compensation. This is for the safety and benefit of fellow travellers. You may also be held responsible for willful damage.

Complaints Procedure


Any complaints must be pursued as soon as possible with the supplier of the service (eg hotel manager), or the chauffeur. If matters are still not satisfactorily resolved, the complaint must be put in writing within 24 hours and you must notify NalroTours (Pvt) Ltd., immediately, by calling us on 0777 767553 or fax or e-mail, in a further effort to rectify the situation amicably. We reserve the right to refuse liability if this arbitration procedure is not adhered to.

Flight Times and Other Essentials

Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our confirmation invoice. We do not accept responsibility for these. You must also ensure that your travel documents, passports, visas, driving license, insurance details and moneys are in order.


Force Majeure

We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event, which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.



Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We may refuse travel for all those inadequately insured.



All tourists are strongly advised to check on recommended innoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary, at least a month before travel.

Nature of Overseas Travel


Holidays offered by Nalro Tours (Pvt) Ltd., can range from luxury itineraries to programmes for the more budget-conscious. We will make every effort to ensure that our planning is meticulous.


But amenities and infrastructure in Sri Lanka can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel. In the tropics, insects in rooms are common.

Tourists booking any of our arrangements implicitly accept this as a fact of life.


Clients are advised to take sensible precautions at all time, and before booking a holiday should take steps to familiarize themselves with up-to-date information from sources such as the Foreign Office.
Negligence and Breach of Contract
We will accept liability for any incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of any arrangement forming part of your holiday itinerary. This includes illness, injury and/or death. Each case will be assessed individually.
Personal Loss, Injury and Illness (Not Connected to the itinerary)


Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, our stated representatives, or we will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.


Price Guarantee
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of substantial fluctuations in the exchange rate (above 10 per cent at time of booking) or flight levies, including increased flight insurance premiums.
No surcharges will be levied less than 30 days before departure. In the event of surcharges, you have the right to cancel – with a full refund – as long as you exercise this right within 14 days of the date on the surcharge letter. The relevant exchange rate for each individual tour will be quoted upon request.
The full-time presence of Nalro Tours (Pvt) Ltd., representatives is not automatic. This depends on your choice of holiday and/or the extent of the support you have requested. It is your responsibility to confirm that these arrangements are adequate.
By booking with Nalro Tours (Pvt) Ltd., you hereby agree to have read, understood and accept the above booking conditions.